Our Guarantee
Enjoy a worry-free purchase thanks to the ÉLORIA PARIS 14-Day Money Back Guarantee .
We're committed to ensuring every customer is fully satisfied with their experience. If they aren't, you benefit from a simple and transparent guarantee.
How it works
Choose the right product
Our products are designed to meet different needs. The warranty does not apply if the product is not suitable for your specific situation.
Use it correctly
Our 14-day money-back guarantee is only valid if:
- The product was used in accordance with its intended function.
- It has been reasonably tested to assess its effectiveness.
- You have followed our usage recommendations.
If you have any questions, our user guide and customer service are here to help.
Contact our team
If you are still not satisfied, please contact us by email at contact@eloria-paris.fr, indicating your order number and a brief explanation of the reasons for your return. Our team is available to assist you and find the best solution.
Important to know
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The 14-Day Money Back Guarantee does not apply to products purchased on sale or on promotion.
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Returns are only accepted if the product meets the conditions of our hygiene and safety policy (new, unopened, sealed product).
Every purchase is backed by our commitment to providing you with an impeccable experience.
