Shipping and tracking
At ÉLORIA PARIS , we know how important it is for you to receive your orders quickly and safely. That's why we work with reliable logistics partners to offer you suitable delivery options, whether you are in Metropolitan France, Belgium, Switzerland or Germany .
Below you will find all the information relating to delivery methods, times, costs and conditions.
Delivery Options Details
| Delivery Type | Delivery Time (from dispatch) | Cost | Availability |
|---|---|---|---|
| Express Delivery (France) | 2 to 3 working days | 8.45€ | Metropolitan France |
| Standard Delivery (Belgium) | 7 to 10 working days | 5.45€ | Belgium |
| Standard Delivery (Switzerland) | 7 to 10 working days | 5.45€ | Swiss |
| Delivery Standard (Germany) | 7 to 10 working days | 5.45€ | Germany |
| Standard Delivery (France) | 7 to 10 working days | 5.45€ (FREE ≥ 50€) | Metropolitan France |
| Delivery to French overseas territories | Varies depending on destination | Unavailable | DOM-TOM |
✨ Delivery is free for purchases over €50.
Order Processing Times
Average processing time : Orders are generally prepared and shipped within 1 to 2 business days after payment validation.
Peak periods : During sales, holidays or other special events, delivery times may be slightly longer.
Exceptional conditions : Delays beyond our control may occur (transport, weather, etc.). In this case, you will be informed immediately.
Order Tracking
Email notifications
You will be informed at each stage:
Preparation : confirmation of the preparation of your order.
Shipping : Email as soon as your package leaves our warehouse.
Relay Point : notification once the package is available.
Delivery : confirmation of receipt.
Real-time tracking
A tracking link will be sent to you by email to track your order from dispatch to delivery.
Delivery Policy
Delivery address
It is essential to provide an accurate and complete address. Any errors may result in a delay or return.
You have 10 minutes after validation to correct the address via the tracking link.
Absence upon Delivery
The carrier usually makes a new attempt. Depending on the option chosen, the package may be redirected to a relay point.
Delivery Delays
Although we work with reliable carriers, additional delays may occur during busy periods or in the event of logistical issues. In this case, we will inform you immediately by email.
Customs Fees and Taxes (International Orders)
For orders outside the European Union, customs fees may apply and remain the responsibility of the customer.
These fees vary depending on the destination, value and nature of the items.
We advise you to consult your country's customs website before your purchase.
Delivery Problems
Order delayed or not received
1. Check the tracking via the link received by email.
2. Contact the carrier directly if necessary.
3. If the problem persists, our customer service is available to assist you.
Damaged Items
Take pictures of the product and packaging
Contact our customer service with your order number.
Any claim must be made within 7 days of receipt.
Delivery Error
If you receive an incorrect or missing item, please contact us with a photo and your order confirmation. We will arrange a return, exchange, or replacement as soon as possible.
Contact us
Email: c contact@eloria-paris.fr, response within 24 to 48 hours (excluding weekends and public holidays)
